Privacy Policy

“Personal information” is any information, including any opinion, about an identified individual, or an individual who is reasonably identifiable:

• whether the information or opinion is true or not; and

• whether the information or opinion is recorded in material form or not.

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“Sensitive Information” is personal information which is given a higher level of protection under the Australian Privacy Principles. This includes information or an opinion about your health, racial or ethnic origin, political opinions or memberships, religious or philosophical beliefs, sexual orientation, criminal record, genetic information, and biometric information. We will only collect sensitive information where it is reasonably necessary to provide our services or where required by law.

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We may invite you to provide personal information so that we are able to provide our construction, concreting, and contracting services to you.

We may also collect personal information about you from third parties involved in your project or engagement, including:

• Solicitors or legal representatives

• Architects, building designers, and engineers

• Land developers and real estate or property agents

• Industry bodies 

• Local councils or authorities

• Any party that has referred you to us

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We do not collect personal information about you from unrelated external sources without your knowledge.

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The extent and type of personal information we collect depends on the information you provide to us and the nature of the services you request. Information may be collected through our website, telephone, email, in-person meetings, site visits, or other business interactions.

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In order to properly administer our business and provide our services, we generally collect information such as:

• Name, postal and site address, email address, and contact numbers

• Property details, including lot, plan, title references, and registered owner names

• Project details, plans, and specifications

• Bank, payment, and financing details

• Insurance details

• Any other information necessary to provide our services

• Any information you provide via our website, project management platforms, email, written correspondence, phone conversations, or meetings (in person or online)

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Where it is lawful and reasonable to do so, you may choose to remain anonymous or use a pseudonym. However, this may limit our ability to provide you with our services or affect the quality and scope of those services.

Use and Disclosure of Personal Information 

We use the personal information you provide to deliver services that are most appropriate to your needs and to effectively operate our construction, concreting, and contracting business.

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We may use your personal information to:

• Communicate with you and respond to enquiries or requests

• Provide you with information about our services

• Deliver and manage our services, including project coordination

• Administer and manage projects, including invoicing and payments

• Consult and liaise with your architect, designer, or other project stakeholders

• Request feedback regarding our services or website

• Upload, store, or process information using business systems such as project management and accounting platforms 

• Comply with legal and regulatory obligations

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We may retain your personal information for as long as necessary to fulfil the purposes for which it was collected or as required by law.

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We do not sell your personal information. We will only disclose your personal information where necessary to provide our services, as outlined below, or where required or authorised by law.

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We may disclose your personal information to third parties including:

• Subcontractors, tradespeople, suppliers, and service providers involved in your project

• Project stakeholders such as architects, designers, insurers, and authorised representatives

• IT service providers, cloud-based platforms, and business system providers (including project management and accounting software)

• Professional advisers such as accountants, auditors, and legal representatives

• Government, regulatory, or statutory authorities

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We may also disclose your personal information where required to comply with a legal obligation, including in response to lawful requests such as court orders, subpoenas, or other legal processes.

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Where you provide information through online platforms (including project management systems, website forms, or email), you acknowledge that such information may be processed by third-party service providers. While we take reasonable steps to protect your information, we cannot guarantee the security of information transmitted electronically, and you provide such information at your own risk.